Customer service desk

Reach the right water service team faster.

Questions about billing, service setup, or urgent supply concerns are routed through a simple support experience built for clarity.

Get in touch

For emergencies such as leaks or service interruptions, call directly. For account support, include your account number in the message.

Phone

+63 929 532 3005

Best for leaks or urgent service interruptions

Office

J&J Building, Tagaytay, Calero, Liloan, Cebu. Philippines.

Customer service and account support

Office hours

Monday - Saturday, 8:00 AM - 5:00 PM

Emergency concerns should be called in directly

Emergency routing

Direct phone support

Account privacy

Verified customer details

Send us a message

Our team will review your inquiry and respond through the contact details you provide.

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Prefer SMS updates about billing and service? Once your account is set up, SMS notifications can be enabled in your customer profile.Looking for the admin portal? Go to admin login.